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Burford Town Bowls Club – IOW Tour – March 2020


All those expecting to go on tour to the IOW this year will be aware it was cancelled due to the Covid- 19 virus.  Having paid the full fee for the tour, members and guests will be keen to find out  what the situation is in terms of getting their money back.

Travel advisers have been in the media confirming the fact that when a company cancels a booking (known as a non voluntary cancellation), they are responsible, in law, for the full refund to those that had intended to travel. Speaking to Allan Tuckwell, he informs me that the cancellation was decided between him and the company when discussing the situation prior to the shutdown. There may be a dispute about who actually cancelled, us or them, as the rights to a refund vary between in each case.

Allan has requested a full refund from them, but they have not responded yet to say this will happen. He will ring them periodically for an update and press them to commit to a decision on this over the coming weeks. Part of the delay may be because 3 or their 5 employees have self-isolated showing symptons, so they have higher priorities. Allan will continue this on our behalf however, as the company should be capable of operating from home in the meantime.

Some of our party may have travel insurance from which they could lodge a claim in due course, but it is hoped that a reasonable period can be given to the IOW Tour company to acknowledge they will make a full refund before individuals seek to claim under their insurance.

For updates, please contact Allan by phone for the latest. If any news arrives on this matter we will let people know on the website, so that non members can also be kept aware of developments.

In the meantime, STAY SAFE.